1. What products do you offer?
We offer a wide range of products, including fashion apparel, artificial jewelry, and undergarments, designed to meet various style preferences and needs.
2. How do I place an order?
Simply browse our website, select the items you'd like to purchase, add them to your cart, and proceed to checkout. Follow the instructions to complete your payment and shipping details.
3. What payment methods do you accept?
We accept various payment methods, including credit and debit cards (Visa, MasterCard, etc.), PayPal, and other secure online payment gateways.
4. Is it safe to shop on your website?
Yes, shopping on our website is 100% safe. We use advanced encryption and secure payment processing to protect your personal and payment information.
5. Can I change or cancel my order after it’s been placed?
Orders can be modified or canceled only within 30 minutes of placement. Once your order has been processed, it cannot be changed. Please contact customer service as soon as possible for assistance.
6. How can I track my order?
Once your order is shipped, you will see the status of the order in your accounts dashboard. Every time the order status update you will be able to receive an email of current status as well as you will see in your dashboard infront of your order.
7. Do you offer international shipping?
At the moment we are only shipping nationwide, Incase if the customer want us to deliver internationally to other countries, Shipping fees will be bared by the customer.
8. How do I return or exchange an item?
To return or exchange an item, please contact us via whatsapp attached in the website, and follow the instructions provided. Make sure to return items in their original condition within 10 days of purchase.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately via whatsapp attached in the website with photos of the item and your order details, and we’ll arrange a replacement or refund.
10. How long will it take for my order to arrive?
Delivery times vary based on your location. Domestic orders typically arrive within 3-7 business days, while international orders may take 7-14 business days.
11. Do you offer free shipping?
We offer free shipping on orders over 5000/- in a single invoice. Please check our Shipping Policy for details on free shipping eligibility.
12. What if an item is out of stock?
If an item is out of stock, you can sign up for a back-in-stock notification, and we’ll alert you when it becomes available again.
13. How do I create an account on your website?
Click on the "Login" button at the top of our website and select a "Register" Tab. Fill in your details, including name email and password, to create an account for easy access to your order history and faster checkouts.
14. Do you offer benefits and gifts?
Yes, we offer gift and other offers in various denominations. if your invoice # is in 1000s (i.e. invoice# 1000, 2000, 3000....10000) then your order is free upto cap of 5000 PKR. We will not receive invoice amount only shipping has to pay. While if your order is above 5000 in single invoice then shipping also free.
15. Can I update my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping address. Please contact our customer service team immediately via whatsapp attached in the website to request the change.
16. Do you offer any discounts or promotions?
Yes, we offer seasonal discounts, sales, and special promotions. Be sure to subscribe to our newsletter to stay updated on the latest deals. On subscribing our newsletter you will get 15% off voucher which you can get on next purchase.
17. How can I contact customer support?
You can reach our customer support team via email at info.jibajiji@gmail.com or through our contact form on the website or via whatsapp attached in the website. Our team is available Monday-Friday from 11AM - 8PM PST
18. Are your products ethically sourced?
Yes, we work with trusted suppliers who share our commitment to ethical sourcing and sustainability. We aim to offer products that are both high-quality and responsibly produced.
19. How do I sign up for your newsletter or promotions?
To sign up for our newsletter, simply enter your email address in the "Subscribe" section on our website homepage. You'll receive exclusive updates, promotions, and product launches.
20. Can I track my order if I don’t have an account?
Yes, you can track your order by order status sent to your email and also via whatsapp attached in the website. You do not need an account to track your order status.
